Refund policy

Because our products are made to order specifically for each customer, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or incorrect color selection.

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of receiving your order. We may ask for clear photos of the item so we can review the issue. If the claim is approved, we will arrange a replacement or refund at no additional cost.

If your package appears to be lost in transit, please contact us within 30 days of the estimated delivery date so we can investigate and, when appropriate, arrange a replacement or refund.

Please double-check your shipping address before submitting your order. If an incorrect address is entered and the package is returned, additional shipping charges may apply to resend the order.

Once an order has entered production, it may no longer be possible to change or cancel it.

If you experience a problem with an order, please contact us with your order number and a description of the issue so we can help resolve it.